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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I needed a garage door torsion spring replaced in the home that my wife and I purchased in July. I contacted Precision and scheduled an appointment, which they were very accommodating. The woman that scheduled the appointment was very friendly and covered everything that I needed. The day prior to I was sent an email with the technician's name and bio so I know who to expect at my home(nice touch). Our technician (Bill Jack) called before hand to let us know he would be there in 20-30 minutes. Bill was very knowledgeable and professional throughout the process. He really took the time to make sure that my wife and I were comfortable with the costs associated with the repair and that we understood what he was doing at any time. After our torsion springs were replaced Bill found that the motor was bad in our garage door opener. Bill provided us with a few options their, we ended up replacing the unit. Although it was an unexpected expensive cost we are very pleased with the new unit. Bill did a great job with the repair, replace, and education on maintaining the product in the future. I am beyond pleased with this experience. I would most definitely refer Precision to friends and family and certainly use them a future needs. Thank you!!!
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jared marino
