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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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The service was excellent. I called on Monday at 7:00 a.m. and was told a technician would be at my house between 8 and 10. Tim phoned before his allotted time to call was up to let me know he'd be there by 10:00 a.m. He was extremely pleasant and thorough and completed his work when he said he would. He explained what he had to do and made sure I didn't have any questions, both before the repair and after. The chassis, springs, cabling, and much of the door hardware needed to be replaced - not what I wanted to hear but the result is outstanding. It should definitely help the resale value when I put the house up for sale in the coming months. Thanks again to Tim for his professional and pleasant manner.
A Response from Dan:
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Michael Kissel
Thank you for choosing Precision Garage Door Service.
