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Randy Swann

Randy Swann
Technician
Reviews: 119
Average: 4.90 stars
Background: 2/2/2018
Drug Test: 2/6/2018
Randy Swann has received 119 reviews, averaging 4.90 Stars:
1 2 3 4 5

Randy Swann's Bio:

Hi, I'm Randy. I am married to an amazing woman, and we have four children. I have a passion for art and music. My wife and I have a self sustaining urban farm in West Mifflin, where we raise chickens, goats, sheep, and dogs, oh yeah, I am also an animal lover. I have been in the home improvement/ repair industry over 20 years. I look forward to helping you with your garage door needs...most importantly safety and proper function. And I like popcorn.

Review:

Randy Swann did a wonderful job of replacing the motor etc. on our double garage door. I also enjoyed our conversation, as he worked, and his tips on garage door upkeep.

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A Response from: Dan

Thank you, Al & Carole, for choosing Precision Garage Door and for taking the time to give us your review. It's good to hear Randy did a wonderful job in replacing your motor. We appreciate your business and look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

everything was good, they are going to put in 2 operners on Friday. Great service.

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A Response from: Dan

Thank you, Robert, for choosing Precision Garage Door and for taking the time to let us know that you received great service! Please give us a call in the future for all your garage door needs.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Great! Service tech arrived on time and installed my new opener professionally and quickly. The tech was professional and went out of his way to be very helpful. My old unit failed with the below zero weather and due to age and previous issues I decided to replace rather than repair. The tracking app letting you know exactly who the tech was and when they will arrive is outstanding. The new opener with its features (internet active with a professional phone app, a backup battery for power failure situations a very nice feature, and very quiet operation)

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A Response from: Dan

Thank you, Frank, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your business and I'm glad we have earned your trust in providing you with the best service for your garage door. We look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Replaced both garage door openers with new Belt Drive door openers. The technician was Randy, he was very professional, and took the time to explain everything well. very pleased with the service.

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Precision and technician Randy were excellent, all preformed services requested and completed the job in a timely, clean, professional and reasonably priced. I will definitely utilize this company again when needed. Much Appreciated.

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A Response from: Dan

Thank you, Jason, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear we be gaining a valuable customer and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Five Stars and if I had a sixth I would gladly give it! Randy Swann was my EXPERT installer. High attention to detail and unwavering work ethic on Randy’s part Excellant Work. I would refer Precision Garage and Randy to any one of my friends and family. It was a big job and Randy set the bar everyone should reach for.

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A Response from: Dan

Thank you, Jason, for being a Precision Garage Door customer and for taking the time to give us your review. I'm glad to hear Randy has provided you with excellent service and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Randy was excellent. He diagnosed the problem with my garage door opener and fixed it quickly. He was very professional and courteous. I would highly recommend Precision.

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A Response from: Dan

Thank you, Shawn, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your business and your willingness to recommend us to others! We look forward to servicing all your garage door needs in the future.

Service Provided:
Garage Door Opener Repair

Review:

Randy was super nice, polite, and professional. He did a great job installing the new opener and I still can’t get over how quiet it is compared to the old chain opener!

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A Response from: Dan

Thank you, Valerie, for choosing Precision Garage Door and for taking the time to let us know what a great job Randy did installing your opener. We hope you enjoy your quiet opener for many years to come. Please give us a call for all your garage door needs in the future.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

I came home at 2pm and my garage door just wouldn't close. I called Precision and they were there in less than an hour and I had a brand new motor before 4pm!

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A Response from: Dan

Thank you, Jeff, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear you were satisfied with the service we provided and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Randy was very friendly and professional. Overall I was very pleased with the work done.

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A Response from: Dan

Thank you, Tim, for choosing Precision Garage Door and for taking the time to give us your review. We look forward to servicing all your garage door needs in the future!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Randy was very polite and very professional. He is determined to get this fixed. He was right on time, and we appreciate that he came out late on a Saturday night.

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A Response from: Dan

Thank you, James, for choosing Precision Garage Door and for taking the time to give us your review. It's good to hear that Randy provided you with professional and polite service. We look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Repair

Review:

Professional, Polite and no suggestive up-sale. A-1 service for what we needed. Highly recommend giving them a call for service to your garage door or opener.

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A Response from: Dan

Thank you, Dana, for choosing Precision Garage Door and for taking the time to give us your review. It's good to hear we provided you with A-1 service! We appreciate you recommending us and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Repair

Review:

Very professional and competent technician. (Randy)

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A Response from: Dan

Thank you, John, for choosing Precision Garage Door and for giving us your review. I'm glad you found our service to be professional and competent and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Repair

1 2 3 4 5
Date: 08/21/2018
Garage Door Repair
,
Review:

One of the cables broke on one of my garage doors. I called precision and they were here within two hours. The tech was Randy - very polite, easy to talk to and very experienced. After discussing the repair options, I decided to have Randy do a complete rebuild of the hardware: cables springs, pulleys and door trolleys. All of Precision's hardware was of much higher quality AND they come with a lifetime guarantee! Randy did an excellent job: he added fasteners where needed, straightened my tracks where needed and made the door run smoother than it did when it was new and he was done in about 1.5 hours - that included the discussion when he first arrived and cleanup. EXCELLENT JOB, I am very satisfied. I will definitely use them again, if needed, on my other garage doors! I will also request Randy.

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A Response from: Dan

Thank you, Mark, for choosing Precision Garage Door and for taking the time to give us your review. We strive to provide our customers with the best service and I'm glad to hear that Randy accomplished that with you. We look forward to servicing all your garage door needs in the future and keeping you as one our valued customers!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Techs arrived on time. Did not take any breaks but worked steady until job was complete. Explained what they were doing and were very courteous and did not leave a mess when they were done. Would tell my friends to use Precision. Randy and Ray were great.

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A Response from: Dan

Thank you, William, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your willingness to recommend us to your friends and we look forward to servicing all your garage door needs in the future.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Had a tension spring break on me.. called 9pm on Friday they were here at 11am Saturday morning.. Randy the technician was very polite and proffecinal.. Very pleased with their service!!!!

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A Response from: Dan

Thank you, Kenneth, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear you were pleased with the service Randy provided on your garage door. We look forward to servicing all your garage door needs in the future!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Very nice person and it was a simple fix and he also did a safety check.

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A Response from: Dan

Thank you, Jennifer, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you were satisfied with the service that Randy provided you. We look forward to servicing all your garage door needs in the future.

Service Provided:
Garage Door Repair

Review:

My service technician introduced himself to me & was extremely courteous, professional, & explained the issue with my door thoroughly. Provided my options, gave me a price quote & fixed my door within a reasonable amount of time. Would highly recommend your company to everyone! 5 Stars for sure!!

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A Response from: Dan

Thank you, Elsa, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear that Randy was courteous, professional, communicated your options and price quotes to you and fixed your door. We appreciate your willingness to recommend us and we look forward to providing you with all your garage door needs in the future!

Service Provided:
Broken Garage Door Spring Repair

Review:

I really enjoyed the service technician, Randy Swann. We had a severed wire which prohibited the garage door from going up or down. He checked the condition of the whole garage door apparatus. Precision originally installed our garage door system nearly 20 years ago. He suggested an upgrade on all the parts and he included a life time warranty. We agreed. He did a great job. The garage door now opens so smooth and quite that you can hardly hear it when it opens. Again, we are very pleased with the service and it is like getting a whole new garage door. He repaired the wire at no charge, which was the original call for the service.

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A Response from: Dan

Thank you, Jeff, for being a Precision Garage Door customer! We strive to provide our customers with the best service. I am pleased Randy did a great job for you and that your garage door runs smooth and quite now because of his service. Just give us a call in the future for all your garage door needs!

Service Provided:
Garage Door Repair

Review:

We had a torsion spring break suddenly and I chose Precision Door for the repairs based on the reviews...I was not disappointed. The technician (Randy Swann) was courteous and professional and provided me with 3 options before beginning any work. He explained each option thoroughly and based on the information, I chose to go with a full overhaul due to the age of the current door hardware and the fact that it offers me a full lifetime warranty for really not much more that the cost of just replacing the torsion springs. The door is operating quietly and smoothly again. Thanks again Randy and Precision Door!

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A Response from: Dan

Thank you, Greg, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you were happy with the service Randy provided for you. Please give us a call for all your garage door needs in the future.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Very quick service. The technician Randy Swann was very professional and friendly. I would highly recommend him.

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A Response from: Dan

Thank you, Maureen, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad Randy provided you with professional and friendly service. We appreciate your willingness to recommend us and look forward to servicing all your garage door needs in the future.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Randy Swann was efficient and polite. Great service!

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A Response from: Dan

Thank you, Paula, for choosing Precision Garage Door and for giving us your review on Randy. I"m glad you received polite and efficient service! We look forward to servicing all your garage door needs in the future.

Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Review:

If you want to build a successful business, seek out and hire "great" people to represent you. Randy Swann was a "professional" in every sense of the word. He reviewed the situation and came up with affordable solutions and did fast, quality work. I highly recommend Precision Garage Door Service, and I whole heartily recommend Randy. Great Company with great representation!...Thank you!

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A Response from: Dan

Thank you, Robert, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad Randy provided you with great service! We appreciate your willingness to recommend us to others and we look forward to servicing all your garage door needs in the future.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Hi there Dan, From the moment your girl Kim answered the phone till she hung up she was polite, kind, caring and very personable.she asked me if I wanted to set it up for the next day and I told her I would wait until Monday because I did not want to be paying extra for the week end. She assured me that would not happen, that your company answers 24/7 and do not charge extra for the week ends so I told her I would call her back as soon as I spoke to my husband. I called her back and set it up for the next day Saturday. I was very happy to talk to her. She was 100% customer service. When your fellow Randy came out he was professional and went straight to work. When I went to write a check I was pleased to have received a $25.00 off on my bill for the service call which Kim allowed. I will definitely tell my friends and relatives about you and I will call you back if I ever need you. Thanks again for the fast response.

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A Response from: Dan

Thank you, Michele, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your willingness to recommend us to others. I'm glad we earned your trust and provided you with excellent customer service! We look forward to servicing all your garage door needs in the future.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

On a Sunday at noon and it was mothers day. Called them cause my spring broke. Within 3 hours they were there and fixed it. Couldn't believe how fast efficient they were. My door is fixed, doesn't squeak any more and is quieter than ever..

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A Response from: Dan

Thank you, Adam, for choosing Precision Garage Door. I'm glad we were able to provide you with fast and efficient service. We look forward to servicing all your garage door needs in the future.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Our garage door broke in the morning...my wife called around 8:00 am and the technician (Randy Swann) was there by 12:00 (same day). Randy was fantastic and was able to get the garage working again. He was very knowledgeable and was a huge help. I thought the cost for the repairs would be extremely high but upon completion of the repairs, I was told I owed nothing. This was due to the life time warranty I purchased on a previous repair/overhaul job a few years ago. This is a standup company and I would recommend to anyone looking to either add, repair or replace any garage door equipment.

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A Response from: Dan

Thank you, David, for being a customer of Precision Garage Door! We appreciate your business and your willingness to recommend us to others. We look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

I received great service. I called on a Saturday morning and was able to get an appointment for early the same afternoon. The tech called in advance and showed up on time. He explained what I needed and what it would cost. He did the work and I am pleased with the outcome.

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A Response from: Dan

Thank you, Robert, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you received great service from us and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Randy the service technician was great. He was very friendly and tried everything to repair my garage door opener. The circuit board was bad and he installed a new LiftMaster door opener. The extra features are a bonus not to mention how quiet the door opener is when opening and closing. This is my second time using Precision Door service and I am very happy. I would recommend them to anybody that needs garage door service.

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A Response from: Dan

Thank you, Bob, for choosing Precision Garage Door and for taking the time to give us your positive review. We appreciate your willingness to recommend us to others and we look forward to servicing all your garage door needs in the future!

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Randy was outstanding. Found Precision on line. Glad we did. We will be using them for our next opener and overhaul. Excellent service.

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A Response from: Dan

Thank you, Jim, for giving Precision Garage Door the chance to provide you with outstanding service. We appreciate your review and look forward to providing you with excellent service on all your garage door needs in the future!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

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Precision Garage Door Service
Office: (412) 307-4481
8179 Steubenville Pike
Imperial, PA 15126
Precision Garage Door Service of Washington County
Office: (412) 387-7802
453 Valley Brook Rd
Ste 700

McMurray, PA 15317