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Read what people are saying
about Precision Garage Door Service

Precision Garage Door Service of Pittsburgh
has received 125 reviews, averaging 4.03 Stars:
Review:

After several estimates from various garage door companies, we decided on Precision for they offered 300.00 off a double garage door and for an additional fee, a lifetime warranty, which is transferable to new home owners for a minimal fee. Precision also had a 3" brown vinyl trim that the other companies could not get. We loved the large selection of doors and style and the different window options they offered. Our one complaint is the extended length of time we had to wait for the installation. the garage door we selected is one not kept in stock and was special order and was told it will take 2 weeks to get it in. After 4 weeks and no call that the door was in, we had to call and was told by Tom, they were really busy and it will be another week or two. Called back after 2 weeks went by and no word from Precision on the status of our door and this time Tom said it was due in the following Thursday so now we are at 7 weeks. The Friday after it should have been in to Precision, called the following Monday and was told, "Oh that one came in cracked and had to go back." I asked Tom how come no communication about this and he said he would check into it. Later that day, he called and asked if the following Monday would be good for installation and of course after waiting 8 weeks, yes we were more than ready! The inconvenience of being told the garage needed to have several items moved within 2 weeks for installation and hauling items to a storage area to be ready for this and then waiting another 6 weeks was uncalled for and lack of communication to us certainly does not deserve 5 star rating. The installation by Chuck was professional and no blame to him for the extended wait. I was disappointed the crew did not clean up the mess in the garage....screws and sawdust on floor. I am self employed in home improvements and would never consider not cleaning up after a job completion. Recommend better communication between company and customer with the company initiating the communication and not the customer., especially when told 2 weeks and it goes on until 8 weeks have passed after the down payment.
Rick Channell
Chuck Hummel Service Provided:
Install Garage Doors
Product:
Garage Doors
Door Installer:
Review:

Tech was on time, explained work and recommendation. Marcus was very efficient and friendly. Springs replaced with cables at a good price.
William Smith
A Response from: Dan

Thank you, William, for choosing Precision Garage Door - Have a great day!

Marcus Martin Service Provided:
Broken Garage Door Spring Repair
Technician:
Date: 12/29/2016
Install Garage Doors
,
Review:

As far as I know according to my mother the work was great. The only comment I have is the door was for my mother and I was out of town - and Justin locked the door and did not explain how to unlock it. She now has to wait till I get home to unlock the door. She is elderly and can not figure it out on her own
Deborah Bullers
A Response from: Dan

Thank you, I hope your issue was resolved. Thank you for choosing Precision Garage Door!

Justin Whipkey Service Provided:
Install Garage Doors
Product:
Garage Doors
Door Installer:
Review:

Within 24 hours I had my door repaired and the scheduler was very professional. The installer did exactly what he quotes, but I am not clear about what warranty I have. I would appreciate something in writing that covers my scope of work. Thank you
Virginia Casciani
A Response from: Dan

Hi Virginia, We are great full you have chose Precision for you garage door service company and we are sending out a copy of the warranty for the work completed, if there is anything we can help with , please contact us. Thank you,

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very helpful, confirmed information about garage door opener-efficient and thoughtful about situation and extra effort to solve my problem, thanks!
Deb and Albert Wanlster
A Response from: Dan

Thank you for your feedback!

Marcus Martin Service Provided:
Garage Door Repair
Technician:
Review:

No comments
Bill Soles
Service Provided:
Garage Door Opener Repair
Review:

No comments
Carol Worek
Aaron Marks Service Provided:
Garage Door Opener Repair
Technician:
Review:

Explained what needed to be done. Made me feel like I knew what he was doing while he worked on the door. A big thank you to Marcus.
Ken Schindler
A Response from: Dan

Thanks Ken! We appreciate you choosing Precision for your garage door needs!

Marcus Martin Service Provided:
Garage Door Repair
Technician:
Review:

No comments
Leslie Gostic
Service Provided:
Garage Door Opener Repair
Review:

No comments.
James Allen
Service Provided:
Garage Door Repair
Review:

Great, professional and quick!
Richard Hemphill
A Response from: Dan

Thanks Richard! We appreciate you choosing Precision!

Chuck Hummel Service Provided:
Install Garage Doors
Door Installer:
Review:

No comments.
Nancy Nacdarato
Service Provided:
Garage Door Repair
Review:

No comments.
Tony Giallonardo
Service Provided:
Garage Door Opener Repair
Review:

Very pleased with the service.
Pamela and Jeff Long
A Response from: Dan

Thanks Pam and Jeff! We appreciate your review and for choosing Precision.

Marcus Martin Service Provided:
Garage Door Repair
Technician:
Review:

George made quick work of our problem. He just seemed to know immediately what the problem was and fixed it. Very nice gentleman.
Boyd Donnelly
A Response from: Dan

Thank you Boyd! We truly appreciate your review and thank you for choosing Precision for your garage door needs!

Service Provided:
Garage Door Repair
Review:

Very pleasant. Good service. Explained the problem.
Jennie Roberts
A Response from: Dan

Thanks Jennie! We appreciate you choosing Precision!

Service Provided:
Garage Door Repair
Review:

Two comments: -$20 energy surcharge + service call fee - gas a lowest price in two years. Should be part of service fee. -My second spring was not broken but I agreed to replace unit - cost for second spring should be reduced because torsion bar and end pulley had to be removed to replace broken spring.
Nathan Campus
A Response from: Dan

Nathan, Our apologies about the misunderstandings. Hope to continue our service with you in the future!

Service Provided:
Garage Door Repair
Review:

I called a few places like Sears, Overhead Door, etc., to get some bids and timelines. Scheduling the appointment through the hotline was easy, but getting a price estimate was not. Call center person said somewhere between $75 and $175 for each spring, which would total between $150 and $350 ($200 dollar range) for both springs, plus a service call charge. I tried to get a more accurate estimate by providing the exact spring size currently on my door, and the rep responded "somewhere in the middle" which was disappointing, as it made bid comparison from other services impossible. I scheduled an appointment for a Sunday afternoon, and the technician called to say he was running and hour early, which was great! Tech explained the levels of service and pricing, $150 per spring which was more on the high-end of pricing than the "somewhere in the middle" the phone rep told me. There was also a $20 "energy surcharge" that the phone rep mentioned absolutely nothing about. Nonetheless, the tech did a quick, thorough and overall fantastic job with everything installed, tested and tightened in under an hour. I was very satisfied with the work, but the price was too high, considering a pair of springs is probably 50-60 bucks, also there were energy surcharges that the phone agent did not mention at the time of booking.
Bernhard B
Marcus Martin Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Marcus phoned and said he would be late getting to us. He arrived later than the 2 - 4 stated by the customer rep. Marcus explained what was covered by the call out then went ahead and adjusted and lubricated both doors. Checked them over before leaving. Great job.
George Taylor
Marcus Martin Service Provided:
Garage Door Repair
Technician:
Review:

Excellent response from operator at customer support center. Gave me several appointment time options. Al Holst, the technician, was on-time and professional. Final cost turned out to be higher than first quoted, but Mr. Holst apologized for the confusion.
Dan Wonders
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

repeat service call. Tech was on time and capable.
Joyce Deluca
Marcus Martin Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Service man was on time and friendly. He was very competent with his repair work. The prices were high compared to buying the parts myself. Repair work was satisfactory. Four Stars
Jane Paul
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Chuck was very good- knew the job inside and out. I would recommend him anytime. Very professional!
Bill Bowlin
Chuck Hummel Service Provided:
Install Garage Doors
Product:
Garage Doors
Door Installer:
Review:

Suggested new rollers and the door is running smoother and has no rattle. Sensors moved and problem hopefully solved!
Karen Pontier
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Tech did a quick and professional job. Thank you!
David Nicola
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was satisfied with the work performed. It was nice that Marcus was able to come fix my door on a Saturday within a few hours of my phone call.
Dan DeMarco
Marcus Martin Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I found Precision when I searched Google for a repair I needed on my garage. I was pleasantly surprised at all of the good, recent comments they had posted on their website so I gave them a call. The operator was very professional & accommodating with my appointment. And when the technician arrived on time he was also very professional. He was able to repair my garage that day, which was appreciated.
Stacey
Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

The service man was very courteous and called to give me a heads up when he would arrive. While on site, he was professional and it appears that he did an excellent job. He offered other services they could provide, bit did not push beyond my first " no thank you". In my case, they were able to come out the next day, even when I called on a Sunday. I did not give five stars be/c precision was about 20-30% more expensive then local servicemen. I don' t know their quality, though, since I used precision.
Mike Spena
Justin Whipkey Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Door Installer:
Review:

These doors were purchased as a surprise for my husband, and everyone at Precision cooperated fully to make sure he didn't find out. The doors were installed as promised and they look wonderful. I would rate 4 and a half stars, only because the installer was a little late for the appointment, and consequently was not finished in time when my husband returned home. The installer was courteous, and cleaned up well afterwards. We were pleased with the whole experience.
Lora Waller
Justin Whipkey Service Provided:
Install Garage Doors
Product:
Garage Doors
Door Installer:
Review:

The work was able to be done on a Sunday which was a benefit. I thought the price was a bit high but I needed to have the work done as fast as possible.
Daniel George
Justin Whipkey Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Door Installer:
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