Garage Door Repair in Pittsburgh & Western PA Area - Page 63

daniel smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian was personable and professional and did an excellent job. We have no complaints and would refer Precision to any of our friends in need of garage opener repair. The installation was completed quickly and efficiently. Give Brian a cookie. Thank You. Nice job.

Gerry Cernicky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Doors has an experienced staff , who can handle any issue with a perfectly finished product. BrianP. completed handling the new garage opener in a satisfied time along with explaining what needed done in a very professional manner. The appointment was easily made and on time as requested. Recently, I had the same service on another garage opener. Why? I trust Precision with quality performance expected and all my service issues will be with them in the future.

John Shaffer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When Precision Garage Door Service says, "Same Day Service", they mean it! I called for service on my 30+ year old garage door at 1:22 pm. They scheduled me for the 4:00 - 6:00 pm time slot the same day. I received a text confirming the appointment. The service technician (Mike C.) called to report that he was on his way and would arrive by 3:30 pm. He was COVID-conscious and the whole process was touch-free. I fully expected a high-pressure sales pitch for a replacement motor/door. It never came. Mike quickly diagnosed the problems and repaired the garage door with the parts he had on his truck. He waived the the $65 Technician Service Fee because my repairs exceeded $100. The door was repaired by 5:30 pm. If you need your garage door repaired TODAY, call Precision Garage Door Service. Fast, friendly service at a reasonable price.

Allison Silvestri

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was impressed with your technician, George R. He took the time to explain all my options. He was polite, courteous and hard working. He deserves a raise!!! As long as you continue to have employees like him, your business will do well.

Ronald Frees

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and arrived promptly earlier than expected. The technician Dave K fixed the garage door in about 15 minutes kiddos!

Mary Ann Miceli

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very satisfied with the service that I received today. Damon Burke, the technician who came to my house was very professional and knowledgeable. No product was purchased, but was very satisfied with his advice.

Frank Steck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The 2 employees that repaired my garage doors where excellent, professional, knowledgeable, courteous, pleasant, and friendly. In the future if asked information for installing/repairing garage doors, I will not hesitate to recommend Precision!

Liz Hollins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brian was very knowledgeable.he was kind and educated me on the garage doors/openers and installed the key pad in a timely fashion! Good guy knows his product!

Sandra & Gary Clark

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Why was I charged 65dollars for a service call When ur advis in the yellow pages, states it is FREE when repair is $95 or more?

Laverra Garcia

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My tech Cori was very friendly, knowledgeable, and efficient. She observed the problem and gave me my options. She was done in no time. I would recommend her and Precision to all.

Luann Mudrak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used your firm for 10 years and have always been taken care of promptly from a new door, a spring that broke or to the main board dying like we had today. You have wonderful employees. Your service is quick and professional. We will not use anyone else. Thank you!

Mark Lang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience with Precision today was absolutely incredible. I discovered that my garage door spring was broken, called them at 12pm and by 3pm it was repaired for a fair price. The entire experience blew me away from start to finish. The customer service rep, Kayla, was extremely polite and efficient with getting this scheduled. The text and email updates throughout the process were reassuring. Finally, my technician, Damon was a true professional. He was courteous, knowledgeable, and quick in doing a wonderful job. It was truly refreshing in today's world to deal with this outstanding organization. Do yourself a favor and call them for all your garage door needs.

David Pohl

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your techncian Mike did an excellant job repairing my door.

Mark Adams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom and Tim are top-notch in courtesy and excellent customer service!

Dave & Tammy Garber

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very courteous and professional. The cost was very reasonable. Highly recommended.

John Kane

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am always impressed with the speed and efficiency by Precision, and I love supporting such a great local business.

Ken McDaniel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This was a great experience. Damon Burke did a great job repairing our garage door. With the overhaul package we also have a lifetime warranty which gives us peace of mind . We are very pleased with the service we received from Precision door service.

Eileen Evans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

THE TECK THAT CAME TO MY HOME WAS FANTASTIC''VERY NICE AND EXPLAINED EVERYTHING TO ME..I WILL NEVER USE ANOTHER COMPANY... SO HAPPY I FOUND YOU...

William Casciola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of my door openers was acting erratically when trying to close the door, i.e., sometimes it would barely start down then go back up, sometimes it would get partially closed then go right back up, etc. David Kovach called as expected and said he was ahead of schedule. He asked if it was OK to arrive earlier than the appointment time. And it was ok with us. David quickly diagnosed the problem as being with one of the door safety sensors. And as he had a Liftmaster sensor kit on his truck, I requested that he go ahead and install it. David worked quickly and efficiently. He answered all my questions as he worked and was done in no time at all. The entire process went very well from my initial calls to set up an appointment through to the final installation. It was very nice to be able to talk to knowledgeable people. I have used Precision Garage Doors twice previously last year, once to replace a broken cable on the cable/chain assembly on one opener then next to install the bottom rubber weather strips on both doors. My good experience with Precision back then lead me to call them for the current issue I was experiencing. And I am happy that I did so. The only issue I had, and it was not until after David left, was as I reviewed the paid invoice I received via email, I noticed a $20 Energy Surcharge. Prior to signing/agreeing to the $129 charge, I asked David if the $65 Service Charge was deducted and he said that it was. I did not actually see a listing of the charges. I assumed the $129 was the cost of the sensor kit itself but later as I viewed the invoice, I saw that the cost for the kit is $109. Granted, I did not specifically ask what items comprised the $129 and I even had I done so and was aware of the Energy Charge, I would have still signed the authorization to do the work. My point is that in my opinion, Precision Garage Doors should direct the people at the call centers, in addition to pointing out the promotions, should also tell the caller about the $20 charge right up front. Also, the service technicians should tell the client that the price he is quoting includes a $20 Energy Charge. Again, I take responsibility for not asking specifically what the price includes. (I should note that when David handed me the IPAD to sign, he had told me the total charge is $129 and that the $65 Service Fee was deducted. But I did not see the itemized list that shows on the invoice. I only saw the signature page). I think more clarification of this should be considered. I give PGD a 5-Star rating based not only on this service call but also on the previous service calls they made to my house. The call center(s) are easy to reach and talk to a real person. The technicians are courteous, knowledgeable, and efficient at their jobs. The entire process is very easy with PGD and I will definitely use them again in the future. One last thing... in the questions below, I note that I purchased an opener. Not true, there was no option listed for the safety sensor kit thus I made the "opener" selection.

Laura Casoli

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were kept updated on status of the technician and he arrived within the time slot provided

Karen Trempus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great service called ahead super friendly

Elizabeth Salmon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Got an appointment right away, appreciated all of the email and text communication regarding Covid safety, apmt time, and who would be coming. Our service technician was great and extremely helpful! This is our second time using precision and we couldn’t be happier.

Denis Wallace

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called late Friday afternoon to schedule an appointment to have garage door opener replaced - was expecting to have a technician here maybe on Monday - was thrilled to get an apportionment for following day between 4-6. Even better when Cori was able to come several hours earlier. Cori did an outstanding job explaining all options and then doing a great job to have it installed in a little over one hour. Could not be more pleased with overall service!

Mark Geissler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional service

Don Heintz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was happy with their price and very happy with the installed product.

John Tortorice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Use before at another house

Tal Heppenstall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

George Ramey was great, even though there was nothing that could be done! Highly reccomended.

Joan Bannon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Randy Swann inspected the door and adjusted the tension and it is working now and if I have a further problems, I will call you. Thank you

Max Heckman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door wouldn't close as I was leaving in the morning, so my wife called you to see if someone was available to come out and see what was wrong. We were able to get an appointment the same day, and your technician, George Ramey, came in the afternoon to check out the issue. He was very professional and friendly, checked everything out, lubricated the track, and showed us how to manually work the door during a power outage. He determined that everything seemed to be in working order, and that the drop in temperature in the morning was the likely cause of the malfunction. The door seems to be working fine now, but we will not hesitate to call Precision again if needed. Great customer service! Thank you.

Tony Neiderer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sorry, No repair Exceeded my budget