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Randy Swann
Tech ID#: 44
Reviews: 18
Average: 4.89 stars
Background: 2/2/2018
Drug Test: 2/6/2018

Randy Swann

Technician
Randy Swann has received 18 reviews, averaging:

Randy Swann's Bio:

Hi, I'm Randy. I am married to an amazing woman, and we have four children. I have a passion for art and music. My wife and I have a self sustaining urban farm in West Mifflin, where we raise chickens, goats, sheep, and dogs, oh yeah, I am also an animal lover. I have been in the home improvement/ repair industry over 20 years. I look forward to helping you with your garage door needs...most importantly safety and proper function. And I like popcorn.
Review:

Professional, Polite and no suggestive up-sale. A-1 service for what we needed. Highly recommend giving them a call for service to your garage door or opener.
Dana Mcwilliams
A Response from: Dan

Thank you, Dana, for choosing Precision Garage Door and for taking the time to give us your review. It's good to hear we provided you with A-1 service! We appreciate you recommending us and we look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Garage Door Opener Repair
Technician:
Review:

Very professional and competent technician. (Randy)
John Diegelman
A Response from: Dan

Thank you, John, for choosing Precision Garage Door and for giving us your review. I'm glad you found our service to be professional and competent and we look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Garage Door Repair
Technician:
Date: 08/21/2018
Garage Door Repair
,
Review:

One of the cables broke on one of my garage doors. I called precision and they were here within two hours. The tech was Randy - very polite, easy to talk to and very experienced. After discussing the repair options, I decided to have Randy do a complete rebuild of the hardware: cables springs, pulleys and door trolleys. All of Precision's hardware was of much higher quality AND they come with a lifetime guarantee! Randy did an excellent job: he added fasteners where needed, straightened my tracks where needed and made the door run smoother than it did when it was new and he was done in about 1.5 hours - that included the discussion when he first arrived and cleanup. EXCELLENT JOB, I am very satisfied. I will definitely use them again, if needed, on my other garage doors! I will also request Randy.
Mark Permigiani
A Response from: Dan

Thank you, Mark, for choosing Precision Garage Door and for taking the time to give us your review. We strive to provide our customers with the best service and I'm glad to hear that Randy accomplished that with you. We look forward to servicing all your garage door needs in the future and keeping you as one our valued customers!

Randy Swann Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Techs arrived on time. Did not take any breaks but worked steady until job was complete. Explained what they were doing and were very courteous and did not leave a mess when they were done. Would tell my friends to use Precision. Randy and Ray were great.
William Means
A Response from: Dan

Thank you, William, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your willingness to recommend us to your friends and we look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Had a tension spring break on me.. called 9pm on Friday they were here at 11am Saturday morning.. Randy the technician was very polite and proffecinal.. Very pleased with their service!!!!
Kenneth Hilty
A Response from: Dan

Thank you, Kenneth, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear you were pleased with the service Randy provided on your garage door. We look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Very nice person and it was a simple fix and he also did a safety check.
Jennifer Singleton
A Response from: Dan

Thank you, Jennifer, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you were satisfied with the service that Randy provided you. We look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Garage Door Repair
Technician:
Review:

My service technician introduced himself to me & was extremely courteous, professional, & explained the issue with my door thoroughly. Provided my options, gave me a price quote & fixed my door within a reasonable amount of time. Would highly recommend your company to everyone! 5 Stars for sure!!
Elsa Yost
A Response from: Dan

Thank you, Elsa, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad to hear that Randy was courteous, professional, communicated your options and price quotes to you and fixed your door. We appreciate your willingness to recommend us and we look forward to providing you with all your garage door needs in the future!

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I really enjoyed the service technician, Randy Swann. We had a severed wire which prohibited the garage door from going up or down. He checked the condition of the whole garage door apparatus. Precision originally installed our garage door system nearly 20 years ago. He suggested an upgrade on all the parts and he included a life time warranty. We agreed. He did a great job. The garage door now opens so smooth and quite that you can hardly hear it when it opens. Again, we are very pleased with the service and it is like getting a whole new garage door. He repaired the wire at no charge, which was the original call for the service.
Jeff Berg
A Response from: Dan

Thank you, Jeff, for being a Precision Garage Door customer! We strive to provide our customers with the best service. I am pleased Randy did a great job for you and that your garage door runs smooth and quite now because of his service. Just give us a call in the future for all your garage door needs!

Randy Swann Service Provided:
Garage Door Repair
Technician:
Review:

We had a torsion spring break suddenly and I chose Precision Door for the repairs based on the reviews...I was not disappointed. The technician (Randy Swann) was courteous and professional and provided me with 3 options before beginning any work. He explained each option thoroughly and based on the information, I chose to go with a full overhaul due to the age of the current door hardware and the fact that it offers me a full lifetime warranty for really not much more that the cost of just replacing the torsion springs. The door is operating quietly and smoothly again. Thanks again Randy and Precision Door!
Greg Graves
A Response from: Dan

Thank you, Greg, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you were happy with the service Randy provided for you. Please give us a call for all your garage door needs in the future.

Randy Swann Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Very quick service. The technician Randy Swann was very professional and friendly. I would highly recommend him.
Maureen Fleming
A Response from: Dan

Thank you, Maureen, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad Randy provided you with professional and friendly service. We appreciate your willingness to recommend us and look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Randy Swann was efficient and polite. Great service!
Paula Rosenbaum
A Response from: Dan

Thank you, Paula, for choosing Precision Garage Door and for giving us your review on Randy. I"m glad you received polite and efficient service! We look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

If you want to build a successful business, seek out and hire "great" people to represent you. Randy Swann was a "professional" in every sense of the word. He reviewed the situation and came up with affordable solutions and did fast, quality work. I highly recommend Precision Garage Door Service, and I whole heartily recommend Randy. Great Company with great representation!...Thank you!
Robert Milsom
A Response from: Dan

Thank you, Robert, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad Randy provided you with great service! We appreciate your willingness to recommend us to others and we look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Hi there Dan, From the moment your girl Kim answered the phone till she hung up she was polite, kind, caring and very personable.she asked me if I wanted to set it up for the next day and I told her I would wait until Monday because I did not want to be paying extra for the week end. She assured me that would not happen, that your company answers 24/7 and do not charge extra for the week ends so I told her I would call her back as soon as I spoke to my husband. I called her back and set it up for the next day Saturday. I was very happy to talk to her. She was 100% customer service. When your fellow Randy came out he was professional and went straight to work. When I went to write a check I was pleased to have received a $25.00 off on my bill for the service call which Kim allowed. I will definitely tell my friends and relatives about you and I will call you back if I ever need you. Thanks again for the fast response.
Michele Macey
A Response from: Dan

Thank you, Michele, for choosing Precision Garage Door and for taking the time to give us your review. We appreciate your willingness to recommend us to others. I'm glad we earned your trust and provided you with excellent customer service! We look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

On a Sunday at noon and it was mothers day. Called them cause my spring broke. Within 3 hours they were there and fixed it. Couldn't believe how fast efficient they were. My door is fixed, doesn't squeak any more and is quieter than ever..
Adam Ipolito
A Response from: Dan

Thank you, Adam, for choosing Precision Garage Door. I'm glad we were able to provide you with fast and efficient service. We look forward to servicing all your garage door needs in the future.

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Our garage door broke in the morning...my wife called around 8:00 am and the technician (Randy Swann) was there by 12:00 (same day). Randy was fantastic and was able to get the garage working again. He was very knowledgeable and was a huge help. I thought the cost for the repairs would be extremely high but upon completion of the repairs, I was told I owed nothing. This was due to the life time warranty I purchased on a previous repair/overhaul job a few years ago. This is a standup company and I would recommend to anyone looking to either add, repair or replace any garage door equipment.
David Barringer
A Response from: Dan

Thank you, David, for being a customer of Precision Garage Door! We appreciate your business and your willingness to recommend us to others. We look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I received great service. I called on a Saturday morning and was able to get an appointment for early the same afternoon. The tech called in advance and showed up on time. He explained what I needed and what it would cost. He did the work and I am pleased with the outcome.
Robert Ulery
A Response from: Dan

Thank you, Robert, for choosing Precision Garage Door and for taking the time to give us your review. I'm glad you received great service from us and we look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Randy the service technician was great. He was very friendly and tried everything to repair my garage door opener. The circuit board was bad and he installed a new LiftMaster door opener. The extra features are a bonus not to mention how quiet the door opener is when opening and closing. This is my second time using Precision Door service and I am very happy. I would recommend them to anybody that needs garage door service.
Bob Carlisle
A Response from: Dan

Thank you, Bob, for choosing Precision Garage Door and for taking the time to give us your positive review. We appreciate your willingness to recommend us to others and we look forward to servicing all your garage door needs in the future!

Randy Swann Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Randy was outstanding. Found Precision on line. Glad we did. We will be using them for our next opener and overhaul. Excellent service.
Jim Goodwill
A Response from: Dan

Thank you, Jim, for giving Precision Garage Door the chance to provide you with outstanding service. We appreciate your review and look forward to providing you with excellent service on all your garage door needs in the future!

Randy Swann Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician: